Case Study 1: Automated Order Processing
Business Problem
A distribution company receives hundreds of orders daily via their e-commerce platform. Staff manually review each order for credit limits, inventory availability, and special pricing—taking 5-10 minutes per order.
Requirements
- Automatically validate customer credit before order approval
- Check inventory levels across multiple warehouses
- Apply customer-specific pricing tiers
- Flag orders requiring manual review
Solution Architecture
- RESTlet: Receives orders from e-commerce platform
- User Event (beforeSubmit): Validates credit and applies pricing
- User Event (afterSubmit): Checks inventory, sends notifications
- Scheduled Script: Nightly sync of pricing updates
✅ Results
Order processing time reduced from 5-10 minutes to under 30 seconds. 80% of orders now auto-approve without manual intervention.
Case Study 2: Commission Calculation System
Business Problem
Sales team commissions were calculated manually in spreadsheets, leading to errors and delayed payments. Complex rules included tiered rates, team splits, and quarterly bonuses.
Requirements
- Calculate commissions when invoices are paid
- Support tiered commission rates based on sales volume
- Handle team sales with configurable split percentages
- Generate monthly commission reports
Solution Architecture
- User Event: Triggers on Customer Payment records
- Custom Record: Commission rules and rates
- Map/Reduce: Monthly aggregation and reporting
- Suitelet: Commission dashboard for sales managers
✅ Results
Eliminated calculation errors, reduced processing time from 2 days to 2 hours, improved sales team satisfaction with transparent real-time visibility.
Case Study 3: Inventory Expiration Tracking
Business Problem
A pharmaceutical company needed to track lot expiration dates and automatically flag items approaching expiration for FIFO compliance and waste reduction.
Requirements
- Track expiration dates at the lot level
- Alert warehouse staff 90, 60, and 30 days before expiration
- Generate reports of expired and expiring inventory
- Integrate with pick/pack process for FIFO enforcement
Solution Architecture
- Custom Fields: Lot expiration date on Inventory Detail
- Scheduled Script: Daily scan for expiring lots
- User Event: Validates FIFO during fulfillment
- Suitelet: Expiration dashboard with drill-down reports
✅ Results
99.5% FIFO compliance achieved, inventory waste reduced by 40%, regulatory audit preparation time cut in half.